Privacy Policy

1. Information We Collect

We collect information you provide directly to us, including:

• Personal Information: Name, email address, phone number, and other contact details when you submit a case inquiry.
• Case Information: Details about your potential fraud case, including transaction IDs, wallet addresses, and correspondence.
• Usage Data: Information about how you interact with our website, including IP address, browser type, and pages visited.

2. How We Use Your Information

We use the information we collect to:

• Evaluate and process your recovery case
• Communicate with you about our services
• Provide customer support and respond to your inquiries
• Improve our services and website functionality
• Comply with legal obligations and prevent fraud

3. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to outside parties except:

• Service Providers: We may share information with trusted third parties who assist us in operating our website and conducting our business.
• Legal Requirements: We may disclose information when required by law or in response to valid requests by public authorities.
• Case Investigation: With your consent, we may share case information with exchanges, law enforcement, or other relevant parties for recovery purposes.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. All data is encrypted in transit and at rest using industry-standard protocols.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. Case files may be retained for up to 7 years for legal and accounting purposes.

6. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your personal information
• Object to processing of your data
• Request restriction of processing
• Data portability of your information

To exercise any of these rights, please contact us at privacy@soulledger.io

7. Cookies

Our website uses cookies to enhance user experience. You can instruct your browser to refuse all cookies or indicate when a cookie is being sent. However, some features may not function properly without cookies.

8. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "last updated" date. You are advised to review this privacy policy periodically for any changes.

9. Contact Us

If you have any questions about this privacy policy, please contact us at privacy@soulledger.io